CokeSpin Privacy Policy

At CokeSpin, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website at cokespin.com, use the CokeSpin app, or engage with any of our services. By creating an account or continuing to use our platform — including logging in via the CokeSpin casino login page — you acknowledge that you have read and understood this policy. We encourage you to review this document carefully so you fully understand your rights and our obligations.

Who We Are

We operate CokeSpin as a licensed online gaming platform holding a Gaming Curacao (GC) licence. Our services are primarily directed at players in Australia and are offered in English and Chinese. Our platform is designed for adult entertainment purposes only, and we are committed to operating responsibly and transparently in all jurisdictions where our services are made available.

Information We Collect

When you register, log in, or interact with CokeSpin Casino, we may collect the following categories of personal data:

• Full name, date of birth, and contact details (email address, phone number)
• Government-issued identification documents, such as a driving licence or passport (required for certain bonus claims, including our Birthday Bonus)
• Financial information, including payment method details, transaction history, and bank account name — which must match your verified account holder identity
• Login credentials and account activity data
• Device information, IP address, browser type, and operating system (collected when you access our desktop or mobile casino versions)
• Communications you send us via live chat, Telegram, or Facebook
• Social media activity, such as proof of Facebook page engagement submitted in connection with promotions like our Review & Win bonus

How We Use Your Information

We use the data we collect for a range of legitimate purposes. Here at CokeSpin, we process your personal information to:

• Create and manage your player account
• Verify your identity and comply with our licensing obligations under Gaming Curacao
• Process deposits and withdrawals in AUD, including via Visa, Mastercard, Neteller, Skrill, Google Pay, Trustly, Maestro, Paysafecard, and Bank Transfer
• Administer bonuses and promotions, including the CokeSpin bonus offers such as welcome rewards, daily red packets, free spin ladders, and VIP tier benefits
• Detect and prevent fraud, money laundering, underage gambling, and other prohibited conduct
• Provide customer support through our 24/7 live chat service and social channels
• Improve our platform, personalise your experience, and send you relevant communications where you have consented
• Meet our legal and regulatory obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — to fulfil the terms of your account agreement with us
• Legal obligation — to comply with applicable gaming, anti-money laundering, and identity verification laws
• Legitimate interests — to operate our business securely and effectively
• Consent — where you have explicitly opted in to receive marketing communications or participate in specific promotional activities

Cookies and Tracking Technologies

Our CokeSpin Casino website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site performance. When you access cokespin.com — whether through a desktop browser or the CokeSpin casino app — we may place cookies on your device to:

• Keep you logged in during your session
• Remember your preferences and settings
• Analyse traffic patterns and user behaviour on our platform
• Serve relevant promotional content

You may manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the functionality of our services, including access to the cokespin login area and account features.

Sharing of Your Information

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• With licensed payment processors and banking partners to facilitate your financial transactions
• With game software providers — including Booongo (BNG), Aristova, and JILI — to the extent necessary for game operation and technical support
• With regulatory authorities, law enforcement, or licensing bodies when required by law or our Gaming Curacao licence conditions
• With fraud prevention and identity verification services
• With our technical service providers who assist us in running the CokeSpin app and website infrastructure

All third parties with whom we share data are required to maintain appropriate security standards and may only use your information for the purposes specified by us.

Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, as required by our legal and regulatory obligations. In most cases, this means we will hold your records for a minimum of five years following account closure. Where you submit identity documents — for example, in connection with a CokeSpin no deposit bonus claim or VIP tier verification — those records will be kept in accordance with applicable anti-money laundering requirements.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority in your country

To exercise any of these rights, please contact our support team via live chat on the CokeSpin platform. We will respond to verified requests within a reasonable timeframe.

Security of Your Data

We implement industry-standard security measures to protect your personal information against unauthorised access, disclosure, or misuse. Our CokeSpin Casino platform uses SSL encryption across all pages, including the login and payment sections. We also enforce a strict one-account-per-IP-and-identity policy, and any attempt to circumvent our security protocols may result in account suspension and voiding of all balances, in accordance with our site-wide bonus and account rules.

Children and Minors

Our services are strictly for players aged 18 and over. We do not knowingly collect personal data from minors. If we discover that a person under the legal gambling age has registered on our platform, we will immediately close the account and delete all associated data.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you through the platform or via your registered contact details. Your continued use of the CokeSpin casino — including the coke spin casino website and mobile app — following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your data at CokeSpin, please reach out to our support team. We are available 24/7 via live chat on our website, as well as through our official Telegram and Facebook channels. We are committed to resolving any privacy-related concerns promptly and transparently.